My wife and I recently purchased Qwest Internet service at Walmart. We were told we would receive a gift card after our purchase. Well, we're still waiting on that gift card. We then called to add a phone line, which they did, but to another account, which they charged us another 50 dollars to set up. By the time we found out we had two accounts we called to let them know. They appolagized and cancelled that account and told us we would receive a check for that amount. We're still waiting for that. When we set up our other account they said we would receive a gift card since we didn't get our other one. We're still waiting for that one too. Meanwhile they keep messing up our bills. I found an additonal 20 dollars on our bill that wasn't supposed to be there. Everytime we call we get another person and a different opinion about why something is wrong or why something can't be done. When we agreed to Qwest it was at 14.99 a month for internet, I called today and it was 29.99. So, here we are wondering why nobody can give us the same answer or explain why things are always changing. So they may not have our service anymore. If they can't give us the price we agreed to and if they keep changing things and charging us then why should we stay with them?
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